"The buyer is king" has become a slogan that echoed long ago in the business aspect of this country.
Despite the fact that many business that treats customers disproportionately products let alone "thrall" to them.
And like it or not, the existence of consumer products that we offer is pengalir blood for survival business carried on each manufacturer.
Of course, with various characters from each customer that can be fun or not for us or any person who worked together as a team.
Like it or not, there is always the minimal one of our customers who can stamp our negative such as "sucks", "provincial", "ngerepotin", "rese", "do not know the rules", etc..
For me the customer with this category is the "gold customer" may in fact be classified "platinum customers".
Lho .. how come?
Yes .. certainly CAN and SHOULD do they call it that.
What is the reason I call it?
In the conditions of an increasingly tight competition may even often beyond the reasonable boundaries of each of our customers is one of the priceless asset that must be managed well and correctly.
Well, as a human being is of course very natural that the ego is overwhelmed by what was created by him to complement us.
But of course as human beings who are required to continually develop themselves and deserve categorized as "adult" the ego must be suppressed well.
However in interacting with our environment, empathy is a basic criteria of personality qualities in addition to the picture quality of communication skills.
In addition, if we can predict the future?
Yes .. possible future interactions with the row following the "platinum customers" are.
It could be they who will bring millions of "platinum opportunity" to encourage the development of our business.
One example is the improvement of service quality of the products we offer.
Is not all kinds of insults and expressions of their discontent is a "platinum opportunity" for the positive development of our business?
All forms of expression of their dissatisfaction is the "input platinum" which became a reference for evaluating materials that improve the performance of our business forward.
"Enter the platinum" is a great blessing.
We should be grateful that the "defective product" of our offerings may be identified even considered subjective.
At least the inputs in the form of discontent is transmitted directly to us.
Imagine if all that we receive is always a compliment.
And the whole progress of our effort is only possible if a lot of input in any form, especially criticism (both objective and subjective).
Often we dimabukkan with compliments which tend instead to be a burden and does not produce anything other than false pride and complacency.
False pride which gradually became a gnawing cancer of our progress forward.
Complacency which the ego is always dilenakan by excessive demands recognition.
Thus an attitude which should be "sent down the ego and tolerate other people" became an impossibility.
Arti Hadirmu Sahabat (Flash Back)
15 tahun yang lalu
